[6341] LCCM - Camunda

Start date: Negotiable
Clearance: NATO Secret or equivalent
Location: The Hauge, Netherlands

Duties & Role:
Operations and Maintenance (O&M)
• The Contractor shall provide O&M services ensuring support and toolset availability on 8 hours/365 days basis;
• The Contractor shall provide pro-active maintenance plan that shall be scheduled in advance in agreement with the Purchaser every 6 months, and shall provide preventive measures in order to reduce the risk of incidents (outages or degradations) of quality or performance.
• The Contractor shall plan and implement patches and hotfixes to the Camunda Platform.
• The Contractor shall plan, obtain, upgrade and Test Camunda to the NCIA approved versions in accordance with NCIA's Software lifecycle management programme.
• The Contractor shall plan test and upgrade Camunda's underlying Database technology.
• The Contractor shall test any modifications to the Camunda Platform.
• The contractor shall set up and change system users and system groups, including actions to create users, change passwords and security settings, and set up groups.
• The Contractor shall implement configuration management duties by documenting and maintaining the Camunda Platform.
• The contractor shall troubleshoot performance issues.

Workflow Development
• The Contractor shall draft the automation roadmap and governance and managements plans; coordinate and synchronise and update as necessary with approval from purchaser;
• The Contractor shall produce Camunda training documents, guides, materials and knowledge articles for the end-users.
• The Contractor shall engage and interact with other agency staff officers in order to identify and document user requirements;
• The contractor shall create and maintain Workflows in Camunda for User Interaction including all relevant react forms.
• The Contractor shall, based on the gathered requirements and Process Descriptions, develop BPMN/DMN models for automation.
• The contractor shall create Workflows in Camunda for data exchange between different third party applications.
• The contractor shall document all developments.
• The contractor shall troubleshoot data exchange errors and provide respective corrections.

Documentation and Training:
• Maintain comprehensive documentation for Cloud Operations processes, configurations, and workflows.
• Provide training and support to other staff as required for knowledge and information sharing.

Collaboration and Communication:
• Collaborate with relevant teams to ensure cohesive Workflow implementation.
• Communicate effectively with internal stakeholders to understand requirements and address concerns.

Skills, Knowledge & Experience:
Experience:
• At least 5 years of experience developing Workflows using Camunda 7 or above including process modelling in BPMN and DMN and developing React Forms.
• Strong proficiency in Java development is essential, as Camunda is a Java-based platform; experience with Spring Boot for Camunda 7 and above or external task workers in other languages (e.g., JavaScript, Python) is valuable.
• Hands-on experience integrating Camunda with third-party systems using REST APIs, message queues, or connectors (including microservices).
• Familiarity with database interactions to enable data handling within workflow processes.
• Skills in using Git and CI/CD tools for deploying, testing, and maintaining automation solutions.
• Experience in end-to-end process automation and improving business process efficiency using Camunda tools.
• Understanding of system integration techniques, including SDKs, APIs, message brokers, and Camunda's connectors (reusable integrations) for seamless third-party communication.
• Knowledge of Camunda's architecture—how process models are executed natively and how the platform supports rapid improvement and agile delivery.
• Ability to analyze complex business workflows and automation requirements, then design and implement appropriate solutions.
• Troubleshooting skills for diagnosing and resolving issues in process automation and integrations

Communication Skills:
• Excellent written communication for reporting and documentation.
• Effective oral communication and stakeholder engagement.
• Presentation of security posture and compliance status to senior audiences.

Stakeholder Engagement:
• Comfortable liaising with SAAs, PMs, and operational authorities.
• Capable of conflict resolution and negotiating accreditation paths.
Language and Clearance:
• Fluent in English, both spoken and written.
• French language proficiency is an asset.
• NATO Secret Security Clearance or national equivalent required.

Communication and Collaboration:
• Excellent communication skills to effectively collaborate with IT teams, stakeholders, and end-users.
• Ability to document processes clearly and provide training.

Organizational Skills:
• Strong organizational skills to manage multiple tasks and priorities effectively.
• Team Collaboration:
• Ability to work effectively as part of a team and share knowledge and resources.
• Willingness to collaborate with colleagues to solve complex issues.

Others:
• The individual has strong customer relationship skills, including negotiating complex and sensitive situations under pressure.
• Full proficiency in the English language. French language proficiency is of advantage.
• The individual must have the nationality of one of the NATO nations.
• The individual must possess a NATO Secret Security Clearance or national equivalent.